Martin Conway (Fine Gael) | Oireachtas source

I listened earlier in my office to the opening statements and the engagements. I thank the witnesses as they were quite informative. I am particularly interested in Deputy Lahart's engagement on Childline and the operational element of it. Are there many repeat calls? Does the ISPCC profile the callers to try to establish if there are repeat callers? What does the ISPCC do to support the repeat callers in terms of referral to other agencies? Is Childline just a specific listening service or does the ISPCC intervene through referrals if it believes that is necessary? I am trying to get a handle on that. Mr. Church said there were 240,000 calls in the first nine months of 2020. That is remarkable and I would like to know how much of that is repeat business, as such.