Ms Alicia O'Sullivan:

I will ask Professor Crowley to come in. In terms of Instagram, from my experience it was quite difficult to make a complaint. It was a very difficult platform to manoeuvre across. It was like a help centre online. It was not obvious which boxes to tick in terms of what had actually happened to me. One option was for people who were pretending to be me, but it did not go as far as what I experienced.

Identifiers are a subject of conversation in the UK at the moment. On a platform like TikTok, something is taken down straightaway and reviewed. In our submission we suggested that in cases of bullying where someone is purposefully trying to get a person's account taken down, there should be a mechanism whereby he or she can check the complaint and for the complaint to be traced. The user about whom a complaint has been made could check the validity of the complaint.

Professor Crowley can take the second question. In terms of training for An Garda Síochána, we welcome the comments of the Minister, Deputy McEntee, that there would be further training for gardaí. To be honest, what was lacking most, which is quite a sad affair, was empathy for me as a young woman who went into a Garda station to complain about something I was very upset about. There was a lack of sensitivity and help. I left the station visibly upset and nobody offered me any sort of support or provided me with a telephone number to call. I was not aware that the divisional protective services unit could have helped me at that point. I do not think the average citizen would be aware of that, and I definitely should have been told about it at that point.