Mr. Declan Naughton:

We agree with that because that is the way in which we learn and get better. It is not just for the candidate or the customer to give feedback to the RSA. There is another channel for the driving instructor to speak to the driver test supervisor and to convey any issues he or she may have. Both channels are there and we encourage their use. If there is an issue that is perceived by customers, we want to know about it and to improve our services by acting on any feedback we get.