David Cullinane (Waterford, Sinn Fein) | Oireachtas source

I have a few more questions because I am not satisfied with the answer to the effect that it is more complicated than suggested. Most reasonable people would say there has to be a basic, minimum staff-resident ratio in any setting to ensure the optimum and highest levels of care. If the threshold falls below what I, Ms O'Neill and most reasonable would consider to be a minimum, then we have a difficulty.

I want to put a number of questions and some of the experiences of families to Ms O'Neill, which come directly from all the groups I highlighted earlier. Families are struggling to get in contact and get through to nursing homes on the telephone. Has Ms O'Neill been made aware of the types of challenges family members have even to get basic information regarding their loved one in a nursing home?