Oireachtas Joint and Select Committees

Wednesday, 9 December 2020

Joint Oireachtas Committee on Transport, Tourism and Sport

Consumer Complaints Process: ComReg

Mr. Jeremy Godfrey:

I will talk about Eircode postcodes and masts and Mr. Mourik can talk about how the conversations with Ms Carolan Lennon assisted us to help consumers. On the Eircode postcodes, we are certainly aware that the industry has moved to using Eircode postcodes as a unique identifier for addresses. It is certainly useful to have a unique identifier for addresses and we are aware of the problems that can be caused by new builds and the time it takes for an Eircode postcode to be issued. We do not regulate the operational processes of the operators and we do not regulate the Eircode allocation process. I take the Deputy's point about the quicker that process is, obviously the better from this point of view. We have also had discussion with the industry about what they might do to help consumers in those premises who do not yet have an Eircode postcode, to see if there is anything that can be done.

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