Oireachtas Joint and Select Committees
Wednesday, 9 December 2020
Joint Oireachtas Committee on Transport, Tourism and Sport
Consumer Complaints Process: ComReg
Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source
It could be incorporated in ComReg's request for legislation as well. There is an absolute lacuna in terms of enforcement of consumer rights and powers vis-à-visComReg and the operators. We need that in detail so we can expedite it with the Minister and we want to support ComReg in that. Mr. Mourik's conversations with Ms Carolan Lennon, CEO of Eir, did not yield anything. The fact that ComReg is toothless in terms of imposing sanctions, in my view, very much undermined the position of ComReg in enforcing consumer rights. I will let Deputy Matthews conclude and then maybe Mr. Mourik can come in on that.
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