Mr. Jeremy Godfrey:

I cannot comment on Eir's motivation. Aside from the regulatory compliance issues, the most important thing we do is help individual consumers. The Senator raised the case of the unfortunate lady in Clare whose husband had a stroke. Please get her to contact our call centre. We will be able to take up her case with Eir. We can help her to make a formal complaint to Eir, resolve the situation or escalate it. It is important that we do things like that. The bit of the process where ComReg is the backstop has worked effectively. Mr. Mourik spoke about the-----