Oireachtas Joint and Select Committees
Wednesday, 9 December 2020
Joint Oireachtas Committee on Transport, Tourism and Sport
Consumer Complaints Process: ComReg
Timmy Dooley (Fianna Fail) | Oireachtas source
I will ask a final question. Does ComReg believe that Eir is using current structures to benefit itself? It knows about the complaints. It is getting them and ComReg is getting the second bite of the complaints cherry, as it were. Eir also knows that the fines process is cumbersome. Is Eir effectively gaming the system because it knows how long it takes and how much red tape is involved? The process is drawn out and, in some cases, people just give up.
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