Ruairi Ó Murchú (Louth, Sinn Fein) | Oireachtas source

I accept that. I do not want to repeat a number of points that have been made. Obviously, Eir has been dealing with the time it takes people to make contact. Issues have also arisen in that people who have passed away have been sent invoices. I imagine Eir will need to review procedures in that regard.

People can sometimes understand delays given the added logistics and so on but when they are given false information, it is a problem. In that regard also, Eir needs to review a whole pile of procedures.

I was not going to raise my next point but I will do so now. It concerns County Louth specifically. A man was experiencing difficulties with fibre-to-home broadband. He signed a contract in December. The KN group, the installation subcontractor, reviewed the property and said a telephone pole would be needed. The customer agreed. The subcontractor then said it was on the way but when he checked with Louth County Council, he discovered no application had been made. He then contacted Eir, which said it was the responsibility of KN. On contacting Eir, we were given information to the effect that the company is working on the issue. That is the sort of issue arising. We need clarity on this.