Ms Carolan Lennon:

The technical support team is pretty stable. Generally, there is a low turnover. The staff work their way up through the ranks and become very technical, or whatever. Generally there is a low turnover of staff on the team. Recently we lost a couple of staff because the HSE set up a contact tracing centre in Limerick. The technical support element is based there. We have lost a few to that. It is unusual for us to lose technical support staff but six started this week so we are keeping the number up. The technical staff do the triage of the issues.

On the field side, we have been running apprenticeship programmes for the past several years. We have been refreshing the field staff as they have retired, and we are well on top of our fault service level agreements. Considering that we have worked through the pandemic, we are where we thought we would be with our IFN build and our mobile build.