Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

In fairness, that is a promise of something in the future. I suggest to Ms Lennon that Eir, which is a hugely profitable company, needs to make a gesture of goodwill to its loyal customers. I ask the witnesses to consider these options. For example, it could offer a month's waiver for pensioners who are service-users of Eir.

That is the type of initiative Eir should be taking to show the people that it understands the frustration through which it has put them. The company is in a position to do so and it would be a better gesture of acknowledgement than saying that this is what we have had to live with it but that it will be better in the future. Eir needs to put its money where its mouth is.