Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

I thank the witness for the presentation. I want to get a sense of the scale of the problem. The figures from ComReg represent only a fraction of the real problem. I ask Ms Lennon to outline the scale of the problem from her perspective, including the number of calls, types of calls and complaints versus queries. We have heard about an avalanche of calls. What are the numbers at Eir's end?