Mr. Sean Doyle:

We have reinstated a lot of resources to deal with our backlog. We have kept on our books people who are technically capable of processing customer queries and employed them to do so. We have also invested in a lot of technology to get through the backlog. I refer back to the point we made, as did the representatives from Ryanair, that the scale of cancellations and refunds we are seeing is unprecedented. We in Aer Lingus and the industry in general have never seen anything like it. We had to cancel 95% of our planned flights for April, May and June. We are working as hard as we can to get through the backlog of customer queries as quickly as we can. We are making progress, as I said, but the scale of transactions we are having to process is unprecedented.