Maurice Quinlivan (Limerick City, Sinn Fein) | Oireachtas source

Finally, I have been contacted by a large number of constituents complaining about the length of time it is taking for Aer Lingus to respond to email and telephone queries regarding cancelled and rescheduled flights. I am sure other Deputies are hearing the same from their constituents. Aer Lingus has had a really good reputation for many years for first-class customer service. How can management stand over the poor customer service it is currently offering when it has staff who want to come to work and would be able to do the work of answering emails and telephone calls?