Ms Shirley Comerford:

We have learned some things that we have already implemented. The candidate experience is extremely important, as is ease of access for applying, readiness of information, the candidate’s ability to engage in the process, and timely feedback and follow-up. All those things are very important for supporting candidates. When people have a bad experience, they tell nine people, whereas when they have a good experience, they only tell three. Candidate experience is very important to us, regardless of the language in which we engage with candidates.