Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Seán Fleming (Laois, Fianna Fail) | Oireachtas source
Given that the constituency office is a microcosm I do not hear many people saying they have difficulty doing something online. It has not hit the consciousness of many of the Department's people yet.
Paragraph 12.18 of the survey on regularity of social welfare payments states: "The survey found that 94% of incorrect payments were because the claimant’s means were not correctly accounted for." Means tests are by far the biggest issue. I probably touched on it with the pension issue a few moments ago. How independent is the appeals office? Is it under the Department's Vote?
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