Mr. Aidan O'Driscoll:

I referred earlier to the study on victims of crime we have carried out. I attended the presentation of that report to a large group of people, most of whom were drawn from NGOs, with some from the criminal justice system. Their very strong view is that the voice of the victim has not traditionally been heard in the criminal justice system. We have to change that. It is changing in any event because we are not the first to step up in this area. By doing this kind of research we hope to identify how to turn that around and be more customer-centric. It is not so much the Department of Justice and Equality which is at the front line here, but rather some of its agencies.