Thomas Pringle (Donegal, Independent) | Oireachtas source

While I accept that, there is something wrong if customers feel afraid to raise issues with a Department which is supposed to take a customer-centric approach. Moreover, the Department will not allow a third party to act on their behalf. That is very worrying. It is a negative step and I would worry about the customer-centric approach if that is what is involved. Perhaps Mr. O'Driscoll will consider this when looking at the progress of the Department's work. That raises concerns for me.

Who are the customers in the case of An Garda Síochána?