Fergus O'Dowd (Louth, Fine Gael) | Oireachtas source

Notwithstanding this, and I accept that is what the role is, NOAC could review at customer level the type of letter that is sent, whether the person with the disability is always named, which is essential, and whether there is a referral. If the answer is "No", there should be further referral in the system to see whether all aspects of the case have been looked at and whether the conclusion is fair and accurate. This is the type of oversight is essential.