Ms Martina Maloney:

The Deputy has raised a number of issues with regard to the particular case. The description he gave is of a customer service issue and customer service is one of the elements in which NOAC has a remit but we do not deal with individual cases. We have a remit to review the customer service provided by local authorities. NOAC has completed two surveys. One is a tenant survey conducted in December 2015, the outcome of which was quite positive. The other is the local authority satisfaction survey completed in 2018. Another survey has been completed with regard to 11 local authorities that will be brought forward this year. My understanding is that local authorities in general have a strategy for dealing with people with disabilities and each local authority has a strategy. We could review the case in the context of customer service or with regard to the support provided by local authorities for people with disabilities. Our role is oversight and not looking at individual cases.