Oireachtas Joint and Select Committees
Thursday, 4 April 2019
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Matters Relating to the Banking Sector: Bank of Ireland
Ms Francesca McDonagh:
I am understanding of a customer who feels that frustrated and is clearly being emotionally impacted. I am keen to understand the details of that case so we can proactively contact her and try to resolve it. I do not know the details of the case but I am surprised. We have put many resources into addressing this situation proactively. It should never have happened in the first place.
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