Ms Francesca McDonagh:

We have 9,700 cases in total. We made an offer to 98% of those customers. There are approximately 300 who have not received an offer because we have not been able to locate them. Many have moved or retuned overseas. We have been using tracing agencies and sending contact to their last known addresses and details. I will have to confirm this figure but we expect that, by the end of March, approximately 50 customers will still be outstanding.

We have completed in the range of more than 99% cases in this issue. It was a key priority to resolve this for our customers.