Ms Derville Rowland:

We did go beyond the people at executive level. The insights we got were from questionnaires and witness interviews with people who work for them and below that. We got a view of how a decision was made and what was valued in that decision. The outcomes in this report call out what the Deputy is talking about, which is a journey to travel in terms of being the consumer focused organisations they need to be and a deficit to be filled in their structures and embedding that. That is the insight and outcome gleaned through this process and approach. It has effectively given us the insight that while it may be something one thought was the case, it is confirmed on an evidence basis that it is the case. That is due to the rigour of looking not just at those on the executive level but interviewing others below them. The staff perceptions of what the executive team valued and the insight were part of this.