Kieran O'Donnell (Fine Gael) | Oireachtas source

I fully understand that. I am a practical person. If I wanted to know what was going on in a company, and I previously operated as an auditor, I went to the relevant person and asked him or her what was happening. I did not go to top management for everything. I would ask the customers. Ms Rowland stated that she is aware of customers. For the completeness of the report, where were a range of customers of the banks not interviewed as to how they felt the banks were dealing with them? Ms Rowland would get the information at first hand. In many cases, information can be sanitised up along the line but one could get a person into a room and ask him or her about his or her experience with bank A, bank B or bank C. There is no substitute for interviewing the customer.