Mr. Wim Verbraeken:

I do not think that we have denied the existence of the broker communication because it was specifically directed towards mortgage brokers for new PDH customers; it was more about what was the influence on the customers' choice to opt for KBC and for certain products and how they were dealt with later. In the tracker examination programme by the end of December 2017, we had recognised more than 500 cases as having been impacted because they made an application while that broker communication was valid.