Oireachtas Joint and Select Committees
Thursday, 5 July 2018
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Banking Sector in Ireland (Resumed): Bank of Ireland
9:30 am
Ms Francesca McDonagh:
I have not seen the case to which the Chairman is referring. We will look at that case. Customer documentation has improved. When changing a rate, all of our documents now carry clear warnings in bold text that fixing the rates will result in not being returned to a tracker, for example. That change has been in place since 2010.
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