Oireachtas Joint and Select Committees

Thursday, 5 July 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Banking Sector in Ireland (Resumed): Bank of Ireland

9:30 am

Photo of John McGuinnessJohn McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Another matter is the quality of the documentation regarding some of these cases on the margins. It is clear to me from reading some of the documentation that there are issues around it. The bank refused the person in question the tracker mortgage. She was then contacted and told she should not have got that letter as the bank was still examining the matter. The bank then refused her again. I look at the paperwork and I see clearly where the individual may have signed the three-year fixed paperwork but did not fill out the form. The bank tells us that the second page of this document is missing. At the end of it, however, one can clearly see that the tracker-variable option has been ticked. It has taken years for this person to get this information from the bank. She had to go to all sorts of lengths to get it. These may be just quirks in the bank's system but they affect the lives of people. That is what I am anxious about.

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