Hildegarde Naughton (Galway West, Fine Gael) | Oireachtas source

I thank the witnesses very much for coming before us this and for having the bravery to come forward. It is not easy for the witnesses to highlight these issues. The common thread from the responses is that there is a lack of appropriate expertise in the engagement. Is that fair? In addition there is a difficulty with how Caranua has reached out to people in the UK and further afield. Is it fair to say there has been communication to say that supports are available but there is a lack of expertise when contact is made? Is it correct that in terms of the one-to-one engagement over the phone there has not been proper expertise in dealing with the individual cases? Is it the case that people have not had the right training?