Ms Oonagh McPhillips:

The main issue is governance and keeping an eye on it. The other thing is the need to be very clear at the beginning on requirements. As I mentioned, one of the complications is that we were trying to design something for a moving target. Initially, the legislation was still being developed and staff were still being recruited. Their requirements were still being defined and that was an issue in developing an IT system. Clarity at the beginning of a process is key. The other issue is the processes of the governance group and making sure people are clear on their roles and to whom they report. We have also appointed external members to the governance groups; therefore, we have an expert from Revenue which has a very large IT operation, from which we have gained. We also have an external member who gained a lot of experience in a past life of development.