Ms Oonagh McPhillips:

The committee had representatives of the National Shared Services Office, NSSO, before it recently. It has put a lot of effort into addressing overpayments. Part of the issue relates to how the PeoplePoint part of the NSSO, which is the HR side, talks electronically to the payroll side and how quickly those electronic messages go through. That is one of the things about which Departments have been talking to the NSSO since its establishment. Progress has been made and resources within the NSSO have been dedicated to resolving it.