Mr. Jeremy Masding:

Senator O'Donnell, I can only repeat what I have said to members at previous committee appearances. I stand by the approach of this management team to lead and complete a very intensive and complex tracker mortgage review, as soon as we understood the nature of the customer issue. We might disagree on that. I had 200 staff working on the tracker review for a period of more than two years, that is roughly 8% to 10% of the headcount. We reviewed every mortgage account that we had. I can stand over the governance of that programme. It was "a separate line of business". While we all will have views on who, what, why and where, as the Senator might expect, I will stick up for Permanent TSB's approach to redressing this.