John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Deputy Michael McGrath gave an example of how a customer might be impacted on. I have received an email from a customer who was impacted on to the tune of €500 per month in the nine-year timeframe, which means that he was overcharged by a considerable amount. This customer has still not resolved the issues involved with the bank. He has been trying desperately to have the matter sorted because it is having an ongoing impact on him. For someone like him, the timelines appear to be too far down the line. It is important that cases such as this be concluded early. The individual in question has been in contact with the bank dating back to the beginning of the discovery of the error. It is not a source of great comfort for this customer that the issue is being dragged out and remains unresolved. The last letter he received on 5 January was the standard one. He is seeking the support of the committee to bring his case to an early conclusion and highlight his poor customer experience with the bank. I am informing Mr. Verbraeken of the content of the email.