Ms Derville Rowland:

They would be the subject of any enforcement scrutiny. We look at when an issue arose and try to match it with culpable persons in senior positions at the time. We examine the actions taken by the directing minds of the time and there is a challenge for current board members in the context of their obligation to put the customer first and to quickly and adequately compensate the people and families affected. There are those who took decisions in the past and those who take decisions now in the context of the examination. I look to the current senior managers for a competent, responsible response, but the directing minds in place at the time are also accountable and responsible.