Mr. Ray Hernan:

We must take on board the practicalities of it - that we run a seven-day operation. If I am giving out a specific number for somebody who is likely to be working just five days a week and probably 9 a.m. to 5 p.m., outside of hours as well as outside the normal working week must also be dealt with. What I can categorically say is that if somebody telephones our main information line with issues relating to accessibility, he or she will be dealt with as a matter of urgency. I can categorically say that and I believe that is the situation.