John Dolan (Independent) | Oireachtas source

The best system is one in which fleets and premises are accessible to everybody. When one has to retrofit or one has to ring up in order for lifts to be put in place and seats taken out of a bus as a temporary measure, that is where issues arise. One has to have accessible carriages and buses. The other element is staff who understand the extra minute where people have to be supported if they have different conditions. That must be grist for the mill of everyone who deals with the public in relation to these services. That is why I referred specifically to low-floor buses, which we have in Dublin. However, there is a row going on now because they were put in for wheelchair users but they get used by people with buggies who do not vacate when someone with a wheelchair gets on. There is a range of issues, some of which are human issues of thoughtlessness and others of which involve getting the stock right to begin with.