John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

We had the Central Bank witnesses before the committee. I am talking about Ms Goggin and her organisation. It appears to me from what she said earlier that the commission is doing nothing for those people who have been seeking redress since 2009. The fact that we are in this space today, in terms of what the banks are now responding to, came about by way of an entirely different pressure. What does Ms Goggin intend to do with the banks, because it appears to me, from answers she gave to Senator Burke, that she is relying on information to come to her? I am sure Ms Goggin is aware of what is going on around her in this State. Looking at the likes of Maurice McCabe and others, does she believe any whistleblower will put their head above the parapet and come and tell her what she needs to know about the banks?

To reinforce that comment, look at what happened to the approximately 2,000 employees of the Bank of Ireland who asked for redress in terms of their tracker mortgages. They were told by the new CEO of that bank that they would not be considered because they were legally literate. That was the comment. How does Ms Goggin match what the commission is doing or not doing with that type of culture and response from the banks and the fact that consumers continue to believe that they are being ripped off and treated badly by banks that, by magic, have come to the same point at the same time about these trackers?