Mr. Fred McBride:

I certainly would not use the word "guarantee"; that is for sure. I cannot deal in guarantees in this business. It is impossible due to the unpredictable nature of human relationships. I would like to think that the systems and processes in place now mean that a situation like the Grace case, as it has become known, should not happen. There are sufficient systems, processes and safeguards to mitigate against that happening. However, the Deputy is right that one can never say never.