Ms Niamh Byrne:

I just want control of my life back. I want to be able to make financial decisions that normal people make. I want to be free of the worry about what might happen and what impact it might have on my life. A question was asked about confidence in the banks. My confidence in institutions that are supposed to help me has also been totally shaken. I refer to the Office of the Ombudsman, the Central Bank and others from which one might seek help. I do not really feel they help me. I am lucky because I was able to figure out most of it by myself. However, what happens to somebody who cannot do that or does not know that someone like Mr. Kissane is around?