Gerry Horkan (Fianna Fail) | Oireachtas source

Customers communicate with us. I have other examples of people with tracker mortgages and related issues which we have covered comprehensively. Customers have communicated with us about the GRG and said their customer agent, liaison officer or whatever one wishes to call that person was not the person they thought they would be. Will the delegates outline, from their perspective, the level of forbearance offered to some of these customers? I am not asking for individual examples. Earlier they said there was significant forbearance from 2008 onwards. What is their pitch on this? People lost their businesses and livelihoods. Many of them had spent years building up their business and felt it would have survived in the long run. As far as they are concerned, Ulster Bank pulled the rug from under them. I accept that the delegates will have a different perspective, but I would like to hear what it is and what the level of forbearance was.