Mr. Gerry Mallon:

Regarding the last issue, we will need to deal with each of the cases specifically and there may be some areas where an answer cannot be given because it is not clear. For example, if a customer asked about the specific compensation they are likely to receive, until that calculation is completed, and I have described some of the complexity of that, we are not capable of giving a response on that.

There is a need for us to improve the clarity around what we can say and when we can say it. There is a need for us to improve the transparency around the prioritisation process and therefore when individual customers can expect to find themselves in remediation. We need to do all of that in the context of the fact that there is oversight by the Central Bank and whatever we say, do and commit to needs to be something with which it agrees in terms of doing the right thing at the right time for the right customers. All we can do is keep working as hard as we possibly can in regard to remediating each of the individual customers.