Ms Cathy Mannion:

I have a number of comments to make, and I think Mr. Hodnett has a few comments to make as well. What I said about Ryanair taking its eye off the ball was in no way an excuse for its behaviour. I was wondering why it did not come to us in advance. It got the message out about care and assistance, re-routing and the right to compensation but the message about re-routing was not clear enough. I give the Deputy 100% assurance that like every other enforcement agency in Europe, we will hold Ryanair fully to account in regard to the enforcement of the regulation. We will be looking at how it deals with its claims. In terms of any claims that come to us, we will be looking at the rights of the passenger, as outlined in that regulation. As we mentioned earlier, we will be talking with our European counterparts to make sure that, as far as possible, we apply a consistent approach, and that includes the Civil Aviation Authority, CAA, as one of the enforcement bodies. That is what we will do.

At the end of that process we will also review Ryanair's performance-----