Seán Sherlock (Cork East, Labour) | Oireachtas source

I would like to return to the tracker mortgage issue. Under the Central Bank review, as I understand it, where customers made complaints to the Financial Services Ombudsman and where those complaints were actually upheld in Permanent TSB's favour, the complaints were also to become part of this review. Even where the FSO found against the customer, that customer was still to be contacted. I listened carefully to Mr. Mitchell's description of trying and failing to contact certain customers, but is Permanent TSB satisfied that it has contacted all customers? I ask that question because I have a specific case that could be representative of a sample of cases where the individual has not been contacted at all. This individual is still at the same address as before and continues to be a Permanent TSB customer. I worry that perhaps not everybody has been included in this investigation.