Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I accept that. The priority should be to look after the customers but I would assume that with a cock-up of this scale, which is not unique to Mr. McLoughlin's bank - and we will question the other banks as well - Bank of Ireland would have carried out its own internal investigation as to how it happened. How is it that thousands of customers were wrongly denied a tracker rate to which they were contractually entitled? Has the bank got to the bottom of how that happened?