Mr. Liam McLoughlin:

The focus has been on putting the customers back in the right place rather than a root-and-branch investigation of what happened. As the Deputy said, in the case of the majority of the 3,900, what happened was that the tracker rate was moving regularly while the customer had a contractual right to a certain rate. By the time they drew down the amounts involved, they were put on a rate that was an average of 15 basis points higher. It is regrettable. We have apologised to the customers about this and we have sought to put them back on the correct rates as quickly as possible.