Mr. Stephen Mason:

Nine out of ten is an important figure. The majority of this issue has been resolved through forbearance. There was a time when we had 800 people working on this matter. It has been resolved, case by case, through understanding individuals and families' circumstances and working with them to find solutions.

Unfortunately, in a limited number of cases we have not been able to find solutions and that is where we get into the mortgage-to-rent, voluntary sale, voluntary surrender or legal process, but if the Senator is asking about how the majority of the issue has been resolved, the rearrangement is working in nine out of ten cases. Because one out of ten falls over does not necessarily mean that we will not try again. It could easily be that the circumstances of that customer have changed and he or she may need a second forbearance. That would be unusual, but it might be required from time to time. Even when people enter the legal process, that may not be the end of the matter. We have struck out over 300 cases in the past 12 or 18 months where people were involved in the legal process and not engaging with us but then started to engage with us and we found consensual resolutions. To answer the Senator's question, the majority of cases which have been resolved have been resolved through working with the people people to find an appropriate forbearance arrangement.