David Cullinane (Waterford, Sinn Fein) | Oireachtas source

Musical chairs. I would like to acknowledge Mr. O'Callaghan's honesty and the fact that he has put that on the record. That is important because we all have received correspondence from survivors who have raised concerns about the level of service they received, the quality of the service, and their interaction with the organisation. There is some acknowledgement that there were problems, albeit that they are primarily being put down to staffing pressures. Mr. O'Callaghan has at least acknowledged that it was an appalling service. Would Ms Higgins describe the service as "an appalling service"?