Ms Nóirín O'Sullivan:

The instruction was to ensure that mechanisms were in place for accurate recording. A number of different measures had to be taken to ensure that the mechanisms were there. The latest measure was the IT upgrade, which takes some time. It is worth mentioning that PULSE upgrades take considerable time because the system is so old. We cannot just push a button. I am not sure why, and perhaps the chief administrative officer can clarify. The reality is that they take a very long time. The measures were in place and the assistant commissioner here-----