Mr. Tim Duggan:

There is a programme of surveys every year and in addition to those surveys there are inspections, many of which are unannounced.

The combination of three factors, surveys and inspections, together with the ability for people to make complaints to us, allow us to be fairly certain that the services are being provided as agreed with those private operators. As I said in my opening statement, there are now just under 875,000 customers eligible to avail of free travel. In 2007 that number was just over 637,000, so in the ten years since 2007 it is a 37% increase, which is substantial.