Mr. Tim Duggan:

There are two parts to the issue. The free travel pass has been a paper pass all its life. In the past couple of years we have been replacing it with a public services card, which is a smart card. That card will use the integrated ticketing system, ITS, and we have been rolling it out to free travel customers. As I mentioned earlier, there are approximately 875,000 free travel customers and we have rolled that out to just under 700,000 of those. The difficulty we have is the remaining 170,000 or 180,000 who are the hardest customers to reach. In some cases these customers may not be availing of free travel despite having that entitlement. They may be in caring arrangements.

They may have particular physical or other circumstances that cause them difficulty to engage in-----