Mr. Jerry Grant:

I think that would be helpful, and I will do that. I would like to make the point that our call centre handled 700,000 calls last year from the members of the public in connection with the work we do. A reason that people suffer shortage or loss of supply is because 80% of all the interventions in the network we make at the moment are unplanned interventions. In other words, they are failures. We have to get to a point in this country where our system is 80% planned and 20% unplanned.